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View our frequently asked questions to get more information about our services and how best we can continue to offer the best pet care.

General questions

You are welcome to drop off or collect your pet during these times: Monday to Saturday; Mornings 8am – 9am and afternoons 4pm – 5pm. We are closed on Sundays and public holidays.

We ALWAYS have space for your pet, except during the December holidays when bookings are essential.   Bookings for December open in August of that year.

You are welcome to come and view our facility before your pets stay, during office hours only, Monday to Saturday; 8-9am and 4-5pm.

The following vaccinations are required and vaccination certificates must accompany the pet when dropped off at Berg & Dal Kennel:

Dogs: A multivalent vaccine DHPPi , Kennel Cough and Rabies.
Cats: A multivalent vaccine TRICAT, BB vaccine, and Rabies.

There is no cancellation fee but we will appreciate it if you let us know if your plans change. For December bookings you will lose your deposit and be charged an admin fee.

If your dog or cat is on a special diet for medical reasons you must bring their own food. We use Montego. You are welcome to bring your dog’s jacket / jersey in winter time. You must bring your cat’s own food.

Yes, we charge R300 extra per pet to administer any medicine required for the duration of their stay.

Through the year it is no problem because we have enough space. During December which is high season, dogs are being placed according to size, breed and temperament. They don’t miss one another because they are preoccupied by their new friends.
Example: Your German Shepherd and your Maltese will not be together during December holidays but your Beagle and Spaniel will be together.

Yes we have chalet camps available but these are more costly and must be booked in advance.

We strongly recommend the use of preventive flea and tick treatment as well as a regular deworming program for all your pets. Several options are available and obtainable at your local vet. If your pet is discovered to have fleas upon check in, we will treat your pet at your expense to prevent the spread to any of the other animals in our care.
As with most issues, prevention is better than cure! If your pet is due for prophylactic treatment (ticks; fleas and deworming) while he/she is here, please inform us if we can provide a treatment via our veterinarian at your expense.

Yes we kennel kittens from the age of 8 weeks old. Their vaccinations must have been done. Kittens are very playful and adjust easily to their environment. Please remember to bring your kitten’s favourite food with.

We kennel puppies from the age of 8 weeks old. Puppies are placed separately and not with adult dogs except if they are from the same home. They are fed three times a day and are given a lot of love and attention. They easily adapt to a new environment.

Yes we do. Dogs that can’t socialise are kept separately. Such breeds include Boerboele, Bull Terriers and Pitbulls. For most part of the year there are space for these dogs, but for the month of December and the beginning of January (holiday period) you must book far in advance. As long as the dogs get along with people they are welcome.

Have more questions?

Is there anything else you want to know that we have not covered here, call us now or send us an email and we will revert back to you.

What our clients say about us

"Great place for dogs. My dogs just run in whenever I stop there. They have big play-pens for dogs to play during the day. I never worry about them when they are there."

Francois Crous

Happy Client